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PRIVACY & POLICY
Privacy Policy
Welcome to our website Athens.mandraliving.com. We provide this Privacy Statement as an
explanation of the information we collect, how we use it, and how the use of this information can
benefit your experience on our premises and your digital experience on our website. Our mission
is to consistently exceed our guests’ expectations in terms of the products and services we
provide to our business and leisure travelers. We strive to create an experience that is responsive
to our guests’ needs by using the information you entrust us with responsibly. We are committed
to respecting your privacy and adhering to the principles of applicable Greek and European data
protection and privacy laws. We wish to help you make informed decisions, so please take a
moment to read the sections below.
Anagnostopoulou 79 S.A. is the Data Controller of your personal data collected through this
website or/and in the cases referred here below, unless an explicit reference to another data
controller is made.
Collection of Personal Data
We collect personal data about our guests and visitors through different collection channels such as our website, our Mandra Living Mobile Application, social media and of course onsite at our premises, so that we can provide an experience that is responsive to our guests’ and visitors’
needs. We endeavor to collect your personal data only with your knowledge and with your permission, if necessary. In particular, in each case we collect your data we provide you with a
detailed and specific privacy notice. Throughout your experience with us, we collect Personal
Data in accordance with law, such as:
● Identity Data, e.g. name, surname, passport, visa or other government-issued
identification data, tax number, membership or loyalty program data
● Demographic Data: place and date of birth, gender, nationality, language preference
● Contact Data, e.g. home or work postal address, work and personal e-mail address,
telephone (Home/ Work/mobile) and fax numbers
● Family Data: data about family members and companions, such as names and ages of
children
● Financial and Travel Data: Credit and debit card number or other payment data,
Financial information in limited circumstances, Travel itinerary, tour group or activity
data
● Social Media Data: social media account ID, profile photo and other data publicly
available, or data made available by linking your social media
● Lifestyle Data: Guest preferences and personalized data, such as prior guest stays or
interactions, goods and services purchased, your interests, activities, hobbies, food and
beverage choices, services and amenities of which you advise us or which we learn about
during your visit
● Health Data, e.g. as required for participation in certain activities, use of services and
special service and amenity requests.
How we collect Personal Data
Anagnostopoulou 79 S.A. collects personal information you provide, through multiple
communication channels, such as:
● Data collection in our premises: We may collect personal data during your stay in our
premises by asking you to fill in certain documents/forms in relation to your overall
accommodation, check-in, concierge services, restaurants, spa treatments, activities,
child care services and equipment rental. We also collect Personal Data when you make a
reservation over the phone, communicate with us by email, fax or via online chat services
or contact customer service. These communications may be recorded for purposes of
quality assurance and training.
● Online Services/Website: We collect Personal Data when you communicate with us
through our website, or otherwise connect with us or post to social media pages, or sign
up for a newsletter or participate in a survey, contest or promotional offer.
● Surveys and questionnaires: We may also collect further demographic data or other
personal information via onsite or online surveys and questionnaires.
● Through our Mobile Application we collect personal data that you may provide by
downloading and registering to our Application. Registration with us is optional.
However, if you don’t register with us you may not be able to use some of the features
offered by the Application. When you register with us and use the Application, you
generally provide: (a) your name, last name, email address, user name, password and
other registration information; (b) transaction-related information, such as for when you
make reservations; (c) information you provide us when you contact us for help; In
addition, the Application may collect certain information automatically, including, the
type of mobile device you use, your mobile devices unique device ID, the IP address of
your mobile device, your mobile operating system, the type of mobile Internet browsers
you use, and information about the way you use the Application.
● Events: Whether you plan an event with us or you just attend one as a guest, we may
collect your personal data about the theme and date of the event, statistics and other
personal information of guests attending the event. We may share personal information
about you with event planners or third-party service providers or vice versa.
● Real Estate Offers: In case you are interested in obtaining more information about real
estate opportunities, we may collect information about you, such as identity (e.g. name,
surname) or contact data (e.g. telephone home or work address, work and personal
e-mail address) telephone (Home/ Work/mobile) and eventually your Express of
Interest either for a certain real estate opportunity or/and in order to provide you in the
future with the most appropriate property offers and opportunities. In this case, Data
Controllers apart from Anagnostopoulou 79 S.A.and any other property owners of the
specific assets.
● Third Parties: We may also collect information about you from third parties (such as
travel agents, real estate agents, corporate clients, third party operators and other
business partners), as well as from other sources that share your data with us pursuant to
legal or contractual obligations. We may also further use and share this information for
the same purposes.
Purpose for data processing
We ask for your personal data only to the extent that we need it or intend to use it for the
following purposes:
-providing the services you request, based on our contractual relationship. We use Personal
Data to provide the services you have requested, including:
● Facilitating reservations and bookings of hotel accommodations and related services;
engaging in pre‐arrival communications (logistics, changes, preferences, etc.); and
processing payments and security deposits.
● Facilitating check-in and check-out; processing payments; providing concierge,
luggage storage and parking services; making arrangements with third‐party
providers on behalf of guests (such as coordinating tours and other sightseeing
excursions; arranging taxi, shuttle and chauf eur services; and facilitating
reservations and bookings at restaurants and events); administering and facilitating
access to WiFi, TV and other connectivity services (including access to business center
amenities, such as fax and photocopying services) and entertainment systems;
facilitating in-room dining (including taking into account any dietary or other health
restrictions expressed by the guest); housekeeping services (including preferences for
special pillows, duvets and other amenities expressed by the guest) and dry-cleaning
services; handling customer requests, inquiries and complaints; and determining
eligibility for age‐restricted goods and services (such as alcohol or in-room adult
entertainment).
● Communicating with customers about conferences and other event planning; facilitating
reservation and bookings of events; engaging in pre event communications (logistics,
accommodations, changes, etc.); preparing for and coordinating events in accordance
with customer instructions, expectations and preferences; facilitating catering;
communicating about billing and recovering amounts owed; processing payments and
security deposits; performing credit checks; handling customer requests, inquiries and
complaints; and communicating with participants during events.
● Facilitating reservations and bookings with regard to amenities and facilities including;
determining eligibility for services; honoring disability or other health-related
restrictions and providing appropriate and safe activities, services and treatments;
arranging requested professionals for specific treatments and services
-complying with our legal obligations, pursuant to the applicable legal and
regulatory framework.
We use your Personal Data for the following purposes:
Client identification, bookkeeping and tax obligations,
responding to requests from public and government authorities;
meeting national security or law enforcement requirements;
protecting the rights, privacy, safety, or property of ours clients, guests, visitors and other relevant individuals
based on your explicit consent, we process your data
● for marketing and communication purposes in relation to our products and services, our strategic marketing partners, and other trusted third parties. In this case you may receive tailor made offers & benefits, invitations to events, newsletters and optional participation in surveys, based on your preferences and your interests, whereas we may use the data and preferences you have provided or are stored on other data platforms in one of the data sources mentioned here above (see “How we collect personal data”). In any case, you are entitled to withdraw any time your consent or/and to object to such processing of your personal data, without any negative consequence for you.
based on our business legitimate interest, we process your data for
● performing market research via surveys to better serve your needs and improve your experience at , improve the Mandra Living of Athens efficiency of our websites and our
various means of communications, facilitate our advertising campaigns, and/or promotional activities
● administering customer-care services to facilitate and address inquiries, comments and complaints about any of our services (such as in person, through phone lines, email, or on social media)
Transfer of data
● We may disclose your Personal Data to third party service providers including, for example, companies that provide website hosting, data analysis, payment processing, order fulfillment, activities and food & beverage booking, information technology and
related infrastructure provision, customer service, email delivery, marketing, auditing and other services.
● As mentioned above, in case you check-in in our hotels, we may disclose your Personal Data to Mandra LIving that becomes Data Controller of your data and provides with its own privacy notice at check-in points.
● We also may disclose your Personal Data to Third Party Operators within our premises
or in our strategic partners in order to provide you with the requested services
● We may disclose your data to respond to requests from public and government
authorities, including authorities outside your country of residence and to meet national security or law enforcement requirements and to allow us to pursue available remedies or limit the damages that we may sustain.
On-line technologies
Anagnostopoulou 79 S.A. may use cookies, invisible pixels, and web beacons to obtain information about you while visiting our websites.
Links to other websites
In order to anticipate your needs, the Mandra Living of Athens website and our Mobile Application provide links to other websites for your convenience and
information.Anagnostopoulou 79 S.A. is not responsible or liable for any content presented by or contained on any independent website, including, but not limited to, any advertising claims
or marketing practices. Please note that while Anagnostopoulou 79 S.A. will protect your information on Anagnostopoulou 79 S.A.owned and operated websites, we cannot control and
will not be responsible for the privacy policies of third party websites, including websites owned or controlled by operators, third party owners of hotel, resort, interval ownership, or residence
properties that may use the name of a Mandra Living brand, or websites not controlled or authorized by Anagnostopoulou 79 S.A.Third party websites that are accessed through links on our website have separate privacy and data collection practices, and security measures. Please note that the online booking process is managed by a third party through their websites. We
have no responsibility or liability for the practices, policies and security measures implemented by third parties on their websites. We encourage you to contact them to ask questions about their privacy practices, policies and security measures before disclosing any personal data. We
recommend that you review the privacy policies of linked websites to understand how those websites collect, use and store information.
Minors
Anagnostopoulou 79 S.A. does not seek to obtain nor does it wish to receive personal data
directly from minors (i.e. under the age of 15) without their parental or legal guardian’s consent;
however, we cannot always determine the age of persons who access and use our websites. If a minor (as defined by applicable law) provides us with his/her data without parental or guardian
consent, we will not proceed with any data processing, unless the parent or guardian contact us having this information removed.
Your Rights
Under the current privacy protection legislation, you have the following rights: (i) You may ask to know if your personal data is being collected and to what extent; (ii) You may request a copy
thereof; (iii) You may request that this data be corrected or completed if you believe it is incorrect or incomplete; (iv) You may request that your personal data be deleted. In this case,
Anagnostopoulou 79 S.A.will delete them unless it decides to retain them for one of the legitimate reasons under which it is entitled to refuse; (v) You may object to any of the processing purposes or you may request that their processing be limited;
In these cases, Anagnostopoulou 79 S.A. will respond in writing within 30 days of receipt and identification of the request.
In addition, in the event of exercising one or more of the above-mentioned rights of correction, deletion and restriction of your data, these requests shall also be forwarded to any third-party
recipient to whom the personal information may have been disclosed in the scope of pursuance of the afore-mentioned processing purposes.
Data Protection Officer (DPO)
To further facilitate customers’ communication and enforce their afore-mentioned rights related
to their personal data, Anagnostopoulou 79 S.A.has appointed a Data Protection Officer (DPO),
whom you may contact at:
Data Protection Office
Anagnostopoulou 79 S.A.
Address Patision 181,Athens,11252
E-mail: Athens@mandraliving.com
Tel: 00306936651820
In case you consider your personal data affected in any way, you may contact the Greek national
*Data Protection Authority, as follows:
Website: www.dpa.gr
Postal Address: 1-3 Kifissias Avenue, PC 115 23, Athens
Call Center: +30 210 6475600
Fax: +30 210 6475628
E-mail: contact@dpa.gr
Retention Period of Personal Data
We will retain your Personal Data for the period necessary to fulfill the purposes outlined in this Privacy Statement unless a longer retention period is required or permitted by law.
The criteria used to determine our retention periods include:
The length of time we have an ongoing relationship with you and provide the Services to you (for example, for as long as you have an account with us or keep using the Services) Whether there is a legal obligation to which we are subject (for example, certain laws require us
to keep records of your transactions for a certain period of time before we can delete them) Whether retention is advisable considering our legal position (such as, for statutes of limitations, litigation or regulatory investigations)
Information Security
Anagnostopoulou 79 S.A.has already applied the necessary technical and organizational measures and if needed we are willing to take any further reasonable measure to: (i) protect personal information from unauthorized access, disclosure, alteration or destruction, and (ii) keep personal information accurate and up-to-date, as appropriate. All Anagnostopoulou 79 S.A.owned websites and servers have security measures in place to help protect your personal
data against loss, misuse, and alteration while under our control. Although “guaranteed security” does not exist either on or off the Internet, we safeguard your information using both
procedural and technical safeguards, including password controls and “firewalls”.
Please, notice that Anagnostopoulou 79 S.A.will never contact you by mobile or email to ask for your confidential personal data or payment card details. We may only ask for payment card details by telephone when you are booking a reservation or promotional package.
Anagnostopoulou 79 S.A.may amend this Privacy Statement from time to time in order to meet changes in the regulatory environment, business needs, or to satisfy the needs of our guests, properties, strategic marketing partners, and service providers. Updated versions will be posted to our website and date stamped so that you are always aware of when the Privacy Statement was last updated.
Updates to the Privacy Statement
Cookies are small text files that contain information about browsing and they are stored in the web browser of your computer while browsing our website. At Temes’ website we use these
technologies, in order to provide the visitors of our website with an improved experience and better services.Please see the categories below in order to learn more about the categories of cookies that we use.
Necessary Cookies: These cookies are necessary for the operation of the website and for us to provide you with the functionalities of the website you choose. Further functions include the
prevention of misuse of our services, as well as the storage of your choices concerning privacy.
According to legislation, their acceptance does not require your action.
Preference Cookies: They facilitate your personalization while browsing the website. The language you prefer, as well as your other options, allow us to provide you with the best possible
browsing, adjusted to your needs. Third parties may have access to this information.
Performance Cookies: They make us capable of constantly improving the level of our services, by collecting and analyzing statistics concerning your transfer from another website to
us and in general concerning visits to our website (e.g number of visits, more frequent searches).
Third parties may have access to this information.
Marketing Cookies: Third parties use your online activity to the website for the purposes of analysis and consequent commercial/ advertising use, for example, in order to analyze your online activity to the website and show you relevant content. Third parties have access to this
information.
Necessary cookies are placed when logging in to our website. Legislation allows us to place them without your previous action or consent, as they are completely necessary either from a technical point of view, or to offer you services or functions that you choose. Unfortunately, if you don’t want to place them, you shall not use our services and delete manually from your browser the cookies that have already been placed.
Cookies Policy
ed*Provided that you choose the button “Accept all” that you will find next to the initial basicinformation we provide you with, as well as under the pop-up more complete information(banner), Preference, Performance and Marketing Cookies are placed. We will remember yourchoice for one year. After this period, or if you visit us through a new device or new browser, wewill ask you again.*By clicking the button “Save options” that you will find under the pop-up more completeinformation (banner), any of the categories “Preference”, “Performance”, “Marketing” that youhave chosen, is placed, by ticking the relevant box and we will remember your option for oneyear. If you haven’t ticked any box and choose “Save Options”, then solely Necessary Cookieswill be saved and next time you visit us, we will ask you again.Change options – Withdrawal of consentYou may change the option you have made regarding cookies and relevant technologies to ourwebsite at any time for the future. At the bottom part of this Policy you will find two choices:“Accept all” and “Save Options”. Regardless of your choice the last time we asked you through apop-up window, if you want cookies and other technologies to be placed, you may choose againthrough these fields easily, immediately and for free.For example, if you had chosen “Accept all” and changed your mind, you may choose at thebottom of this Policy any (or none) of these cookie categories that you want and click “Saveoptions”. This action will count as withdrawal of the consent you had given to us and will applyto the future, i.e after this change our website won't use (the specific) cookies and relevanttechnologies at your device. In case you also want to remove cookies that had already beenplaced at your device before the aforementioned withdrawal of your consent, then you may do itmanually, by following the guidelines you will find in the section “Control cookies throughbrowser – Delete cookies' 'above.
Control cookies through browser – Delete cookies
You may control and manage cookies through your browser settings. Among the options youhave (depending on the browser) are, for example, the acceptance of all cookies, the existence ofa warning for the placement of cookies or/ and the prohibition of their placement. Respectively, through your browser settings, you may reverse any acceptance of cookies andrelevant technologies by our website, by deleting the already stored files.In order to manage and deactivate cookies, you may follow the relevant guidelines in everybrowser:
● Internet Explorer
● Mozilla Firefox
● Google Chrome
● Safari
● Opera
Cancellation Policy
- Cancellations made 3 days prior to the scheduled arrival date will receive a full refund.- Cancellations made less than 3 days prior to the scheduled arrival date, or in the event of ano-show, will be charged the full amount of the reservation.*- Requests for arrival date modifications must be made at least 7 days prior to the originalscheduled arrival date.- Modifications to the arrival date are subject to availability and may incur additional chargesbased on the new dates and current rates.*- The accommodation reserves the right to deny or approve requests for arrival datemodifications based on availability and other factors.- Guests must provide proof of the special occasion upon request..*Please note that specific details such as the number of days/hours for advance notice and anyadditional charges may vary depending on the accommodation's policies. Guests are encouragedto contact the accommodation directly to inquire about special occasion arrival datemodifications and to review any applicable terms and conditions.*Please note that specific details such as the number of days/hours and the percentage of thecancellation fee may vary depending on the property or service provider. It's important forguests to carefully review the cancellation policy before making a reservation.
Collection of Personal Data
How we collect Personal Data
Purpose for data processing
complying with our legal obligations, pursuant to the applicable legal and
regulatory framework.
based on your explicit consent, we process your data
based on our business legitimate interest, we process your data for
On-line technologies
Links to other websites
Minors
Your Rights
Data Protection Officer (DPO)
Data Protection Office
*Data Protection Authority, as follows:
Retention Period of Personal Data
Information Security
Updates to the Privacy Statement
Cookies Policy
Control cookies through browser – Delete cookies
Cancellation Policy
Welcome to our website Athens.mandraliving.com. We provide this Privacy Statement as an
explanation of the information we collect, how we use it, and how the use of this information can
benefit your experience on our premises and your digital experience on our website. Our mission
is to consistently exceed our guests’ expectations in terms of the products and services we
provide to our business and leisure travelers. We strive to create an experience that is responsive
to our guests’ needs by using the information you entrust us with responsibly. We are committed
to respecting your privacy and adhering to the principles of applicable Greek and European data
protection and privacy laws. We wish to help you make informed decisions, so please take a
moment to read the sections below.
Anagnostopoulou 79 S.A. is the Data Controller of your personal data collected through this
website or/and in the cases referred here below, unless an explicit reference to another data
controller is made.
We collect personal data about our guests and visitors through different collection channels such
as our website, our Mandra Living Mobile Application, social media and of course onsite at our
premises, so that we can provide an experience that is responsive to our guests’ and visitors’
needs. We endeavor to collect your personal data only with your knowledge and with your
permission, if necessary. In particular, in each case we collect your data we provide you with a
detailed and specific privacy notice. Throughout your experience with us, we collect Personal
Data in accordance with law, such as:
● Identity Data, e.g. name, surname, passport, visa or other government-issued
identification data, tax number, membership or loyalty program data
● Demographic Data: place and date of birth, gender, nationality, language preference
● Contact Data, e.g. home or work postal address, work and personal e-mail address,
telephone (Home/ Work/mobile) and fax numbers
● Family Data: data about family members and companions, such as names and ages of children
● Financial and Travel Data: Credit and debit card number or other payment data,
Financial information in limited circumstances, Travel itinerary, tour group or activity data
● Social Media Data: social media account ID, profile photo and other data publicly
available, or data made available by linking your social media
● Lifestyle Data: Guest preferences and personalized data, such as prior guest stays or
interactions, goods and services purchased, your interests, activities, hobbies, food and
beverage choices, services and amenities of which you advise us or which we learn about during your visit
● Health Data, e.g. as required for participation in certain activities, use of services and
special service and amenity requests.
Anagnostopoulou 79 S.A. collects personal information you provide, through multiple
communication channels, such as:
● Data collection in our premises: We may collect personal data during your stay in our
premises by asking you to fill in certain documents/forms in relation to your overall
accommodation, check-in, concierge services, restaurants, spa treatments, activities,
child care services and equipment rental. We also collect Personal Data when you make a
reservation over the phone, communicate with us by email, fax or via online chat services
or contact customer service. These communications may be recorded for purposes of
quality assurance and training.
● Online Services/Website: We collect Personal Data when you communicate with us
through our website, or otherwise connect with us or post to social media pages, or sign
up for a newsletter or participate in a survey, contest or promotional offer.
● Surveys and questionnaires: We may also collect further demographic data or other
personal information via onsite or online surveys and questionnaires.
● Through our Mobile Application we collect personal data that you may provide by
downloading and registering to our Application. Registration with us is optional.
However, if you don’t register with us you may not be able to use some of the features
offered by the Application. When you register with us and use the Application, you
generally provide: (a) your name, last name, email address, user name, password and
other registration information; (b) transaction-related information, such as for when you
make reservations; (c) information you provide us when you contact us for help; In
addition, the Application may collect certain information automatically, including, the
type of mobile device you use, your mobile devices unique device ID, the IP address of
your mobile device, your mobile operating system, the type of mobile Internet browsers
you use, and information about the way you use the Application.
● Events: Whether you plan an event with us or you just attend one as a guest, we may
collect your personal data about the theme and date of the event, statistics and other
personal information of guests attending the event. We may share personal information
about you with event planners or third-party service providers or vice versa.
● Real Estate Offers: In case you are interested in obtaining more information about real
estate opportunities, we may collect information about you, such as identity (e.g. name,
surname) or contact data (e.g. telephone home or work address, work and personal
e-mail address) telephone (Home/ Work/mobile) and eventually your Express of
Interest either for a certain real estate opportunity or/and in order to provide you in the
future with the most appropriate property offers and opportunities. In this case, Data
Controllers apart from Anagnostopoulou 79 S.A.and any other property owners of the
specific assets.
● Third Parties: We may also collect information about you from third parties (such as
travel agents, real estate agents, corporate clients, third party operators and other
business partners), as well as from other sources that share your data with us pursuant to
legal or contractual obligations. We may also further use and share this information for
the same purposes.
We ask for your personal data only to the extent that we need it or intend to use it for the
following purposes:
-providing the services you request, based on our contractual relationship. We use Personal
Data to provide the services you have requested, including:
● Facilitating reservations and bookings of hotel accommodations and related services;
engaging in pre‐arrival communications (logistics, changes, preferences, etc.); and
processing payments and security deposits.
● Facilitating check-in and check-out; processing payments; providing concierge,
luggage storage and parking services; making arrangements with third‐party
providers on behalf of guests (such as coordinating tours and other sightseeing
excursions; arranging taxi, shuttle and chauf eur services; and facilitating
reservations and bookings at restaurants and events); administering and facilitating
access to WiFi, TV and other connectivity services (including access to business center
amenities, such as fax and photocopying services) and entertainment systems;
facilitating in-room dining (including taking into account any dietary or other health
restrictions expressed by the guest); housekeeping services (including preferences for
special pillows, duvets and other amenities expressed by the guest) and dry-cleaning
services; handling customer requests, inquiries and complaints; and determining
eligibility for age‐restricted goods and services (such as alcohol or in-room adult entertainment).
● Communicating with customers about conferences and other event planning; facilitating
reservation and bookings of events; engaging in pre event communications (logistics,
accommodations, changes, etc.); preparing for and coordinating events in accordance
with customer instructions, expectations and preferences; facilitating catering;
communicating about billing and recovering amounts owed; processing payments and
security deposits; performing credit checks; handling customer requests, inquiries and
complaints; and communicating with participants during events.
● Facilitating reservations and bookings with regard to amenities and facilities including;
determining eligibility for services; honoring disability or other health-related
restrictions and providing appropriate and safe activities, services and treatments;
arranging requested professionals for specific treatments and services
We ask for your personal data only to the extent that we need it or intend to use it for the
following purposes:
-providing the services you request, based on our contractual relationship. We use Personal
Data to provide the services you have requested, including:
● for marketing and communication purposes in relation to our products and services, our
strategic marketing partners, and other trusted third parties. In this case you may receive
tailor made offers & benefits, invitations to events, newsletters and optional participation
in surveys, based on your preferences and your interests, whereas we may use the data
and preferences you have provided or are stored on other data platforms in one of the
data sources mentioned here above (see “How we collect personal data”). In any case,
you are entitled to withdraw any time your consent or/and to object to such processing of
your personal data, without any negative consequence for you.
● performing market research via surveys to better serve your needs and improve your
experience at , improve the Mandra Living of Athens efficiency of our websites and our
various means of communications, facilitate our advertising campaigns, and/or
promotional activities
● administering customer-care services to facilitate and address inquiries, comments and
complaints about any of our services (such as in person, through phone lines, email, or
on social media)
Transfer of data
● We may disclose your Personal Data to third party service providers including, for
example, companies that provide website hosting, data analysis, payment processing,
order fulfillment, activities and food & beverage booking, information technology and
related infrastructure provision, customer service, email delivery, marketing, auditing
and other services.
● As mentioned above, in case you check-in in our hotels, we may disclose your Personal
Data to Mandra LIving that becomes Data Controller of your data and provides with its
own privacy notice at check-in points.
● We also may disclose your Personal Data to Third Party Operators within our premises
or in our strategic partners in order to provide you with the requested services
● We may disclose your data to respond to requests from public and government
authorities, including authorities outside your country of residence and to meet national
security or law enforcement requirements and to allow us to pursue available remedies
or limit the damages that we may sustain.
Anagnostopoulou 79 S.A. may use cookies, invisible pixels, and web beacons to obtain
information about you while visiting our websites.
In order to anticipate your needs, the Mandra Living of Athens website and our Mobile
Application provide links to other websites for your convenience and
information.Anagnostopoulou 79 S.A. is not responsible or liable for any content presented by
or contained on any independent website, including, but not limited to, any advertising claims
or marketing practices. Please note that while Anagnostopoulou 79 S.A. will protect your
information on Anagnostopoulou 79 S.A.owned and operated websites, we cannot control and
will not be responsible for the privacy policies of third party websites, including websites owned
or controlled by operators, third party owners of hotel, resort, interval ownership, or residence
properties that may use the name of a Mandra Living brand, or websites not controlled or
authorized by Anagnostopoulou 79 S.A.Third party websites that are accessed through links on
our website have separate privacy and data collection practices, and security measures. Please
note that the online booking process is managed by a third party through their websites. We
have no responsibility or liability for the practices, policies and security measures implemented
by third parties on their websites. We encourage you to contact them to ask questions about
their privacy practices, policies and security measures before disclosing any personal data. We
recommend that you review the privacy policies of linked websites to understand how those
websites collect, use and store information.
Anagnostopoulou 79 S.A. does not seek to obtain nor does it wish to receive personal data
directly from minors (i.e. under the age of 15) without their parental or legal guardian’s consent;
however, we cannot always determine the age of persons who access and use our websites. If a
minor (as defined by applicable law) provides us with his/her data without parental or guardian
consent, we will not proceed with any data processing, unless the parent or guardian contact us
having this information removed.
Under the current privacy protection legislation, you have the following rights: (i) You may ask
to know if your personal data is being collected and to what extent; (ii) You may request a copy
thereof; (iii) You may request that this data be corrected or completed if you believe it is
incorrect or incomplete; (iv) You may request that your personal data be deleted. In this case,
Anagnostopoulou 79 S.A.will delete them unless it decides to retain them for one of the
legitimate reasons under which it is entitled to refuse; (v) You may object to any of the
processing purposes or you may request that their processing be limited;
In these cases, Anagnostopoulou 79 S.A. will respond in writing within 30 days of receipt and
identification of the request.
In addition, in the event of exercising one or more of the above-mentioned rights of correction,
deletion and restriction of your data, these requests shall also be forwarded to any third-party
recipient to whom the personal information may have been disclosed in the scope of pursuance
of the afore-mentioned processing purposes.
To further facilitate customers’ communication and enforce their afore-mentioned rights related
to their personal data, Anagnostopoulou 79 S.A.has appointed a Data Protection Officer (DPO),
whom you may contact at:
Anagnostopoulou 79 S.A.
Address Patision 181,Athens,11252
E-mail: Athens@mandraliving.com
Tel: 00306936651820
In case you consider your personal data affected in any way, you may contact the Greek national
Website: www.dpa.gr
Postal Address: 1-3 Kifissias Avenue, PC 115 23, Athens
Call Center: +30 210 6475600
Fax: +30 210 6475628
E-mail: contact@dpa.gr
We will retain your Personal Data for the period necessary to fulfill the purposes outlined in this
Privacy Statement unless a longer retention period is required or permitted by law.
The criteria used to determine our retention periods include:
The length of time we have an ongoing relationship with you and provide the Services to you (for
example, for as long as you have an account with us or keep using the Services)
Whether there is a legal obligation to which we are subject (for example, certain laws require us
to keep records of your transactions for a certain period of time before we can delete them)
Whether retention is advisable considering our legal position (such as, for statutes of
limitations, litigation or regulatory investigations)
Anagnostopoulou 79 S.A.has already applied the necessary technical and organizational
measures and if needed we are willing to take any further reasonable measure to: (i) protect
personal information from unauthorized access, disclosure, alteration or destruction, and (ii)
keep personal information accurate and up-to-date, as appropriate. All Anagnostopoulou 79
S.A.owned websites and servers have security measures in place to help protect your personal
data against loss, misuse, and alteration while under our control. Although “guaranteed
security” does not exist either on or off the Internet, we safeguard your information using both
procedural and technical safeguards, including password controls and “firewalls”.
Please, notice that Anagnostopoulou 79 S.A.will never contact you by mobile or email to ask for
your confidential personal data or payment card details. We may only ask for payment card
details by telephone when you are booking a reservation or promotional package.
Anagnostopoulou 79 S.A.may amend this Privacy Statement from time to time in order to meet
changes in the regulatory environment, business needs, or to satisfy the needs of our guests,
properties, strategic marketing partners, and service providers. Updated versions will be posted
to our website and date stamped so that you are always aware of when the Privacy Statement
was last updated.
Cookies are small text files that contain information about browsing and they are stored in the
web browser of your computer while browsing our website. At Temes’ website we use these
technologies, in order to provide the visitors of our website with an improved experience and
better services.Please see the categories below in order to learn more about the categories of
cookies that we use.
Necessary Cookies: These cookies are necessary for the operation of the website and for us to
provide you with the functionalities of the website you choose. Further functions include the
prevention of misuse of our services, as well as the storage of your choices concerning privacy.
According to legislation, their acceptance does not require your action.
Preference Cookies: They facilitate your personalization while browsing the website. The
language you prefer, as well as your other options, allow us to provide you with the best possible
browsing, adjusted to your needs. Third parties may have access to this information.
Performance Cookies: They make us capable of constantly improving the level of our
services, by collecting and analyzing statistics concerning your transfer from another website to
us and in general concerning visits to our website (e.g number of visits, more frequent searches).
Third parties may have access to this information.
Marketing Cookies: Third parties use your online activity to the website for the purposes of
analysis and consequent commercial/ advertising use, for example, in order to analyze your
online activity to the website and show you relevant content. Third parties have access to this information.
Necessary cookies are placed when logging in to our website. Legislation allows us
to place them without your previous action or consent, as they are completely
necessary either from a technical point of view, or to offer you services or
functions that you choose. Unfortunately, if you don’t want to place them, you shall
not use our services and delete manually from your browser the cookies that have
already been placed.
ed*Provided that you choose the button “Accept all” that you will find next to the initial basic
information we provide you with, as well as under the pop-up more complete information
(banner), Preference, Performance and Marketing Cookies are placed. We will remember your
choice for one year. After this period, or if you visit us through a new device or new browser, we
will ask you again.
*By clicking the button “Save options” that you will find under the pop-up more complete
information (banner), any of the categories “Preference”, “Performance”, “Marketing” that you
have chosen, is placed, by ticking the relevant box and we will remember your option for one
year. If you haven’t ticked any box and choose “Save Options”, then solely Necessary Cookies
will be saved and next time you visit us, we will ask you again.
Change options – Withdrawal of consent
You may change the option you have made regarding cookies and relevant technologies to our
website at any time for the future. At the bottom part of this Policy you will find two choices:
“Accept all” and “Save Options”. Regardless of your choice the last time we asked you through a
pop-up window, if you want cookies and other technologies to be placed, you may choose again
through these fields easily, immediately and for free.
For example, if you had chosen “Accept all” and changed your mind, you may choose at the
bottom of this Policy any (or none) of these cookie categories that you want and click “Save
options”. This action will count as withdrawal of the consent you had given to us and will apply
to the future, i.e after this change our website won't use (the specific) cookies and relevant
technologies at your device. In case you also want to remove cookies that had already been
placed at your device before the aforementioned withdrawal of your consent, then you may do it
manually, by following the guidelines you will find in the section “Control cookies through
browser – Delete cookies' 'above.
You may control and manage cookies through your browser settings. Among the options you
have (depending on the browser) are, for example, the acceptance of all cookies, the existence of
a warning for the placement of cookies or/ and the prohibition of their placement.
Respectively, through your browser settings, you may reverse any acceptance of cookies and
relevant technologies by our website, by deleting the already stored files.
In order to manage and deactivate cookies, you may follow the relevant guidelines in every
browser:
● Internet Explorer
● Mozilla Firefox
● Google Chrome
● Safari
● Opera
- Cancellations made 3 days prior to the scheduled arrival date will receive a full refund.
- Cancellations made less than 3 days prior to the scheduled arrival date, or in the event of a
no-show, will be charged the full amount of the reservation.*
- Requests for arrival date modifications must be made at least 7 days prior to the original
scheduled arrival date.
- Modifications to the arrival date are subject to availability and may incur additional charges
based on the new dates and current rates.*
- The accommodation reserves the right to deny or approve requests for arrival date
modifications based on availability and other factors.
- Guests must provide proof of the special occasion upon request..
*Please note that specific details such as the number of days/hours for advance notice and any
additional charges may vary depending on the accommodation's policies. Guests are encouraged
to contact the accommodation directly to inquire about special occasion arrival date
modifications and to review any applicable terms and conditions.
*Please note that specific details such as the number of days/hours and the percentage of the
cancellation fee may vary depending on the property or service provider. It's important for
guests to carefully review the cancellation policy before making a reservation.
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